Privacy Policy

1. Who We Are

The Elegant Event
Penzoy Paddock, Westonzoyland, TA7 0JA
Email: bookings@theelegantevent.co.uk
Phone: 07934 853 489

We are the data controller for the personal data we collect through this website.

2. Information We Collect

We may collect the following information when you use our website:

  • Personal Details: name, email address, phone number, and any details you voluntarily submit via our contact or booking form.

  • Usage Data: IP address, browser type, pages visited, time spent on pages (via cookies or analytics tools).

  • Device Data: information about the device used to access the site (desktop, mobile, operating system).

3. How We Use Your Data

We collect and process your data for the following purposes:

  • To respond to enquiries or booking requests.

  • To manage event-related services and customer communication.

  • For analytics to understand site performance and improve user experience.

  • To comply with legal obligations.

4. Legal Bases for Processing

We rely on the following legal bases under UK GDPR:

  • Consent: for contact form submissions or email marketing (if opted-in).

  • Contract: to carry out services you have requested.

  • Legitimate interests: to improve our services and prevent fraud.

  • Legal obligation: where required by law.

5. Data Sharing

We do not sell your personal data. However, we may share it with:

  • Service providers (such as hosting companies, analytics providers, or CRM tools), solely for the purpose of delivering our services.

  • Legal or regulatory bodies if required to comply with the law.

6. Data Retention

We retain your data:

  • Contact form data: up to 2 years after last communication.

  • Client data: for 6 years after completion of services (for legal/tax records).

  • Analytics data: retained in anonymised form up to 26 months.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Lodge a complaint with the ICO (www.ico.org.uk).

To exercise your rights, email bookings@theelegantevent.co.uk.

8. Data Security

We implement appropriate security measures to protect your data, including SSL encryption and secure access to stored records.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram). We are not responsible for their privacy practices.

The Elegant Event

07934 853489 | bookings@theelegantevent.co.uk